Frequently Asked Questions
General
How can I contact VEENA CHAUHAN?
Our client services team can be reached at info@veenachauhan.com, Monday to Friday, 10:00 to 18:00 ET. We reply to every message within two business days.
Where are you based?
Every order ships from Pennsylvania, in the United States, prepared by hand and wrapped in protective tissue.
Can I see the collection in person?
Private appointments are arranged on request. Write to us to enquire, and fit, fabric and finishing are discussed with the same care applied to the garments themselves.
Do you work with stylists and press?
Yes. Editorial pulls, loans and stockist enquiries are welcome at info@veenachauhan.com. Please include the publication or boutique, the shoot date and the pieces of interest.
Product
How is the collection made?
Each piece is produced in limited runs and refined across several toiles before reaching its final form. Quantities are deliberately small.
Where can I find size and fit details?
A universal size guide and a measurement guide sit on every product page, under Size guide. Trousers and blouses each have their own chart.
How should I care for my piece?
Dry clean only. Care instructions are printed on the label of each garment and repeated on the product page.
Orders
Can I amend my order once it has been placed?
For the protection of the cardholder, we are unable to make any edits or cancellations to an order once it is placed. If something needs attention, write to us at info@veenachauhan.com straight away and we will do everything we can before the parcel leaves the studio.
What if a piece is sold out?
Write to us at info@veenachauhan.com and we will add you to the list for that piece. Given the size of our runs, a piece may return in a later production, and you will hear from us first.
Payment
When will payment be processed?
Payment is taken in full at the time an order is placed.
Which methods do you accept?
Shop Pay, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and PayPal. Methods may be added or withdrawn from time to time.
Is my payment secure?
Payment is processed by Shopify Payments and the providers it supports. Your card details are entered on their systems and are never held by the studio.
Shipping
When will my order be shipped?
Orders placed before 11:00 ET are dispatched the same business day. Orders placed after that time are dispatched the following business day. Processing may take longer during collection launches and holidays.
What does delivery cost?
Within the United States, standard delivery is shipped with our compliments. Expedited delivery, two to three business days, is $25. Next day delivery is $35.
Can I ship to a PO box?
We are unable to deliver to PO box or APO and FPO addresses.
Are duties and taxes included in my order?
Within the United States there are no duties to settle. International delivery opens in Spring 2027, to Canada, the European Union, the United Kingdom and the United Arab Emirates, and from then the recipient is responsible for all duties and taxes. Depending on the destination they are settled at checkout or on delivery.
Returns
What is VEENA CHAUHAN's return policy?
Items purchased on veenachauhan.com are eligible for return provided they are returned within 14 days of the item's delivery date in unused, unworn, unwashed, unaltered and undamaged condition, with all original tags attached. Returns are accepted at the sole discretion of VEENA CHAUHAN. Items that are deemed not to meet one or more of the eligibility criteria outlined above will be handled on a case by case basis.
How can I process a domestic return or exchange?
Write to us at info@veenachauhan.com with your order number and the piece you wish to return. We will open the return and send you a prepaid return label. Its cost is deducted from your refund. Return shipping is covered by the house when an order arrives damaged or defective, or when it was fulfilled incorrectly.
Can I exchange a piece instead of returning it?
Because the runs are limited, an exchange cannot be guaranteed. Where the size or style you want is still available, we will be glad to arrange it. Write to us and we will look.
What if my order arrives damaged, or is not what I ordered?
Write to us within 48 hours of delivery with your order number and photographs of the piece and its packaging. Return shipping is covered by the house in that case, and we will put it right.
When will I receive a refund?
Following inspection and acceptance of a return, you will receive confirmation by email that a refund or merchandise credit has been issued. Please allow up to 21 business days for a return to be processed.
How do I return a gift?
Write to us at info@veenachauhan.com with the order number from the packing slip and we will open the return for you.
Are made to order and personalised pieces returnable?
Made to order and personalised pieces are final sale, along with gift cards and any piece identified as non returnable at the time of purchase.
