Privacy policy
Information We Collect
We collect the following categories of information in connection with operating the Site and fulfilling orders:
- Personal Information: full name, billing address, shipping address, email address, telephone number.
- Payment Details: payment method information, billing contact, and transaction tokens (payment processing is handled directly by encrypted third-party processors; full credit card numbers are never stored on our servers).
- Order History: pieces purchased, size selections, date and time of order, and return history.
- Device and Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, referral URL, and device identifiers collected automatically through cookies and logging.
- Correspondence: information you provide when contacting Customer Care or submitting an inquiry.
How We Use Your Information
We use personal information for specific, legitimate business purposes:
- Processing, fulfilling, and delivering orders.
- Managing customer accounts and verifying identity.
- Communicating with you regarding your orders, returns, and customer service inquiries.
- Operating, maintaining, and optimizing the design and functionality of www.veenachauhan.com.
- Detecting and preventing fraud, security incidents, or unauthorized activity.
- Complying with applicable accounting, tax, and legal requirements.
- Sending correspondence and updates where you have subscribed or consented.
Disclosure of Personal Information
We share personal information with third-party service providers only as necessary to deliver our services and fulfill orders:
- Payment processors: to authorize and process transactions securely.
- Shipping carriers and fulfillment partners: to deliver parcels and manage returns.
- Technology and hosting infrastructure: to host our website, database, and content delivery networks.
- Customer care software: to manage inquiries and correspondence.
- Professional advisors and legal authorities: when required by law, court order, or regulatory process.
We do not sell personal information to third parties, nor do we share personal information for cross-context behavioral advertising.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying legal, accounting, or regulatory reporting obligations. When personal information is no longer needed, it is securely deleted or anonymized.
Security
We implement physical, technical, and administrative safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. All checkout and payment communication is encrypted using Transport Layer Security (TLS).
Your Rights and Choices
Depending on your location, you may have statutory rights regarding your personal information, including rights of access, correction, deletion, and restriction.
Detailed rights for residents of the European Economic Area, the United Kingdom, and California are set out in our standalone International and California Privacy Rights notice, which forms part of our privacy framework.
Information on how we use cookies and how you can manage your cookie preferences is available in our Cookie Policy.
EU / UK Representative and Financial Incentives
[EU Representative — name and contact address] / [UK Representative — name and contact address]
Financial Incentives [If applicable: we do not offer financial incentives, discounts, or price differences in exchange for the collection or retention of personal information, except where clearly disclosed at the point of collection.]
Children's Privacy
www.veenachauhan.com is directed to adult clients and does not knowingly collect personal information from individuals under the age of sixteen (16). If we learn that personal information from a minor has been collected without verifiable parental consent, we will promptly delete that information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The revised policy will be posted on this page with an updated Effective Date.
Contact
Inquiries regarding this Privacy Policy or your personal information may be directed to VEENA CHAUHAN Customer Care at info@veenachauhan.com.
