Refund policy
Return Eligibility
Eligible merchandise may be returned within fourteen (14) calendar days of confirmed delivery. Items must be returned in their original condition, unworn, unwashed, unaltered, and free from fragrance, makeup, deodorant marks, or pet hair, with all original tags, labels, and protective packaging intact.
Due to the limited nature of our collections, we encourage clients to review sizing guidance and product details before ordering.
Returns Process
Returns are opened through the returns portal, which issues the authorisation and the label. To begin a return:
- Visit our returns portal or log into your account.
- Select the eligible piece and indicate your reason for return.
- Follow the on-screen instructions to receive your Return Authorization and shipping instructions.
Items sent without prior Return Authorization cannot be identified or processed and will be returned to sender at the client's expense.
Return Shipping
Return shipping is arranged by you. Where the house provides a prepaid return label through the returns portal, its cost is deducted from your refund. Original shipping charges, including any expedited service, are not refunded. Return shipping is covered by the house only when an order arrives damaged or defective, or when it was fulfilled incorrectly.
Refund Processing
Once your return is received at our atelier, please allow up to five (5) business days for inspection. You will receive an email notification when your return has been inspected and approved.
Approved refunds are issued to the original method of payment within seven (7) to ten (10) business days, depending on your financial institution's processing cycles.
Damaged, Defective, or Incorrect Items
Every piece is inspected prior to dispatch. In the rare event that an order arrives damaged, defective, or incorrect, please notify Customer Care within forty-eight (48) hours of delivery at info@veenachauhan.com with photographs of the packaging, garment, and issue.
Upon verification, we will provide a complimentary prepaid return label and arrange an expedited replacement or full refund, including all original shipping charges.
Final Sale and Non-Returnable Items
Items marked as Final Sale, bespoke or made-to-order garments, and garments altered after delivery cannot be returned or refunded.
Exchange Policy
Because collections are produced in limited quantities, direct exchanges cannot be guaranteed. To secure an alternative size or silhouette, we recommend placing a new order and returning your original piece for a refund in accordance with this policy.
